After being out of customer service for almost Three years, I realized going back to full-time customer service work would not be an option anymore as I have lost my filters. I would most likely get fired when I tell the first stupid customer what is up. After thinking back I also realized, long before the Internet, I had ringside seats to the Darwin Awards where filters were the name of the game to keep the customers happy and keep my job.
I spent close to 20 years working in Continue reading
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